✨ The Role in One Sentence

Enzo is seeking a Customer Success Manager to help clients identify water damage early and maximize the benefits of our solution.

📋 What You'll Likely Do

• 40%: Serve as the primary contact for customer inquiries and collaborate with internal experts to provide tailored analyses.

• 30%: Onboard and activate new customers, assisting with device installation and app usage.

• 30%: Gather customer feedback and contribute to the development of the customer journey and new features.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service or technical support, ideally in a digital environment.

• High Priority: Strong technical understanding, e.g., for apps or Internet of Things.

• High Priority: Fluent in German and proficient in English.

📈 How This Role Will Look on Your CV

• Managed customer success for a B2B PropTech startup, enhancing customer satisfaction and driving product improvements.