✨ The Role in One Sentence

Lead and transform customer experience by driving scalable, customer-first solutions and operational efficiency in Mexico's financial services.

📋 What You'll Likely Do

• 30%: Develop and execute customer support strategies tailored to financial services in Mexico.

• 30%: Drive cross-functional initiatives to scale support operations and align with business priorities.

• 40%: Ensure compliance and foster innovation in customer support processes.

🧑‍💻 Profiles Doing This Job

• High Priority: 8+ years in Customer Experience or Support Programs in tech, fintech, or financial services.

• High Priority: Proven track record in project and program management.

• High Priority: Fluent in English and Spanish.

📈 How This Role Will Look on Your CV

• Led customer experience transformation in a fast-paced fintech startup.