✨ The Role in One Sentence

bunch is seeking a passionate Key Account Manager to play a pivotal role in growing the business and revolutionising the private markets.

📋 What You'll Likely Do

• 40%: Drive Customer Experience as the main point of contact, liaising between Operations, Product, Sales, Legal & Finance teams.

• 30%: Build and maintain excellent relationships with customers and gathering feedback through insightful retrospectives.

• 30%: Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations.

🧑‍💻 Profiles Doing This Job

• High Priority: 2+ years of professional experience, with 1-3 years in SaaS account management.

• High Priority: Prior experience in managing relationships with enterprise-level customers.

• High Priority: Proven experience with a CRM, ideally HubSpot.

📈 How This Role Will Look on Your CV

• Managed key accounts in a fast-growing SaaS startup environment.