✨ The Role in One Sentence

Idana AG is seeking a Customer Success Manager to drive customer satisfaction and growth by guiding practices towards digital excellence.

📋 What You'll Likely Do

• 40%: Ensure customer satisfaction and retention by helping practices succeed with Idana.

• 30%: Develop scalable processes for customer care, focusing on efficiency and growth.

• 30%: Identify and implement strategies for revenue growth through upselling and referrals.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer management or customer success, ideally in a SaaS environment.

• High Priority: Strong communication and interpersonal skills.

• High Priority: Entrepreneurial, structured, and solution-oriented mindset.

📈 How This Role Will Look on Your CV

• Managed customer success in a fast-growing health tech company, driving customer satisfaction and revenue growth.