✨ The Role in One Sentence

Lead and develop a customer support team at Edurino, ensuring excellent service and driving improvements based on data analysis.

📋 What You'll Likely Do

• 40%: Lead the daily support operations, ensuring fast, friendly, and competent solutions across various channels.

• 30%: Develop and motivate the support team through clear communication and regular feedback.

• 30%: Analyze support data to identify patterns and recommend improvements for the entire company.

🧑‍💻 Profiles Doing This Job

• High Priority: 5+ years in Customer Support, ideally with leadership experience.

• High Priority: Experience with B2C products, preferably in e-commerce.

• High Priority: Proficient with CRM tools like Zendesk.

📈 How This Role Will Look on Your CV

• Led customer support operations in a fast-growing edtech startup.