✨ The Role in One Sentence

emlen is seeking a Senior Customer Success / Key Account Manager to build relationships with customers, drive outcomes, and ensure long-term engagement.

📋 What You'll Likely Do

• 30%: Build deep, trusted relationships with mid-sized and large customers, ensuring smooth adoption and strong long-term engagement.

• 25%: Design and implement account plans to protect and grow ARR.

• 25%: Identify churn risks early and roll out scalable retention and health-monitoring strategies.

🧑‍💻 Profiles Doing This Job

• High Priority: 3+ years of proven experience in Customer Success or Account Management within a B2B SaaS environment.

• High Priority: Experience improving and scaling processes.

• High Priority: German fluency required for customer-facing conversations.

📈 How This Role Will Look on Your CV

• Drove measurable growth by owning mid-sized to enterprise accounts.