✨ The Role in One Sentence

Amperecloud is seeking a Head of Customer Success to lead the CS team, build strong customer relationships, and develop processes to enhance customer success.

📋 What You'll Likely Do

• 30%: Manage customer relationships, conduct regular Jour Fixes, and advise on platform usage.

• 30%: Lead a team of four CS colleagues, coach them, and manage complex customer cases.

• 20%: Coordinate project implementation for new customers and conduct individual training sessions.

🧑‍💻 Profiles Doing This Job

• High Priority: 4-6 years of experience in SaaS/HaaS, with at least 2 years in customer-facing roles.

• High Priority: Leadership experience in planning resources and developing colleagues.

• High Priority: Technical degree with a basic understanding of data and software.

📈 How This Role Will Look on Your CV

• Led customer success initiatives in a renewable energy technology company.