About the role
Serve as a trusted Identity Coach for Auth0 customers in Japan.
- •Join the Okta Japan TAM team as an Auth0 Technical Account Manager, guiding customers to achieve their objectives through technical guidance and best practices.
- •Key Responsibilities Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations Requirements 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- •At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space Native-level Japanese proficiency with excellent communication and reading comprehension skills.
- •Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
- •Familiarity with the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
Tech stack
OAuth