Retail Process Lead

Lead retail operations and customer experience, driving efficiency across all sales channels.

• •The Process Lead is a frontline leader responsible for delivering an exceptional customer experience while driving operational excellence across all sales channels.
• •This role leads daily store execution, coaches team members, and ensures service standards are met.
• •Key Responsibilities Lead by example in delivering outstanding customer service and creating a welcoming shopping environment.
• •Oversee omnichannel fulfillment execution including walk-in retail, BOPIS, local delivery, and shipping orders.
• •Train and coach Operations Associates on customer service standards and operational procedures.
• •Maintain inventory accuracy through cycle counts and audits, and ensure shelves are stocked.
• •Ensure compliance with all alcohol sales regulations and maintain a safe environment.
• •Requirements 2+ years of retail, fulfillment, hospitality, or operational leadership experience.
• •Previous experience leading teams preferred.
• •Strong customer service mindset and ability to thrive in a fast-paced environment.