Customer Success Manager - Ads Solutions

Manage advertiser relationships and drive growth on OpenAI's advertising platform.

• •We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform.
• •You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
• •Key Responsibilities Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• •Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• •Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• •Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• •Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• •Requirements Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
• •Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• •Are comfortable interpreting performance data and translating insights into strategic recommendations.