Technical Platform Expert

Technical Platform Expert to ensure platform reliability and customer trust.

• •You are Legora's final technical authority on how the platform behaves in the real world, not just how it is specced to behave.
• •You close the gap between what the product promises and what customers experience, before and after it ships.
• •Key Responsibilities Own the hardest problems: Take the deepest technical escalations from across the function and drive them to root cause through rigorous log, data, and system-level analysis.
• •Validate the platform before it ships: Support beta testing and pre-GA investigations.
• •Identify where real platform behavior diverges from the spec, pressure-test workflows under real conditions, and deliver findings to Product Operations with clear reproduction steps before they become customer-facing incidents.
• •Detect and declare systemic events: Identify when individual tickets share a common root cause and trigger coordinated incident response before volume makes the pattern undeniable.
• •Own the signal that turns a cluster of cases into a declared Sev1 or Sev2 incident.
• •Requirements You have worked deep in technical support, solutions, or a platform-specialist role with a strong technical bent.
• •You are rigorous about the root cause, and logs, data, and systems are where you are at home.
• •You understand how LLM and AI systems behave, including how failure modes present to users.