Senior Manager, Specialist Enterprise Customer Success

Lead a team of Customer Success Engineers to drive customer outcomes with Veeam Data Platform.

• •Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.
• •As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk.
• •Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
• •Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
• •Key Responsibilities Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
• •Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
• •Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
• •Act as a senior advisor and escalation point for strategic enterprise customers, especially when resilience posture, executive alignment, adoption risk, or renewal risk requires leadership intervention.
• •Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
• •Requirements Proven technical people leader with strong customer engagement skills.