Support Process Program Manager

Manage support processes, drive improvements, and own programs to enhance support operations.

• •Stripe is seeking a Support Process Program Manager to own and improve support operations.
• •This role involves setting strategy, identifying improvements, and driving solutions across various support workflows.
• •Key Responsibilities Support a "run the business" program, including intake, operational reviews, and reporting.
• •Own 2-3 concurrent process improvement projects from scoping to execution.
• •Partner cross-functionally with Product and Support stakeholders.
• •Identify process improvement opportunities and propose changes to optimize key metrics.
• •Requirements 4-7 years of experience in operations, support, project/program management, or consulting.
• •Full professional proficiency in English.
• •Proven track record of managing end-to-end programs with quantifiable business impact.
• •Skilled at managing global stakeholders and driving alignment.