Product Shared Services Center Leader

Lead the setup and operations of Product Ops shared services in Manila, managing a large team.

• •At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences.
• •You’ll have the opportunity to work on impactful projects and grow within a supportive environment.
• •Key Responsibilities Lead the Product Operations Shared Services Setup and Strategy in Manila.
• •Recruit, train, mentor, and manage a large (50+ FTEs) team of Product Operations professionals.
• •Design and implement highly scalable, standardized, and efficient operational processes.
• •Establish mechanisms for monitoring service performance and ensuring outstanding quality service.
• •Requirements 5+ years of experience in Product Operations, Shared Services, or Business Operations.
• •Proven experience in setting up, scaling, and managing global/regional shared services or operational centers.
• •Demonstrated success in leading large, complex operational teams (50+ FTEs preferred).
• •Experience in process design, standardization, and optimization.