Process Lead, Orlando

Lead operations, ensure order accuracy, and motivate teams for efficient customer delivery.

• •Gopuff is seeking a Process Lead for our Operations team.
• •Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers.
• •During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams.
• •The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order.
• •We put our customers first.
• •Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine.
• •We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before.
• •And it doesn't hurt if you like snacks.
• •Responsibilities: -Pack orders and receive inbound inventory during low vol / min staffed periods -Completing ICQA in low vol / min staffed periods
• •Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product -Quarterback and direct all associate activities during the shift -Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance -Ensure completion of close/open checklists for OA team -Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed -Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift) -Manual intervention of driver routing & dispatching. -Shelf move activities (for reorganization & backstock) -Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking -Troubleshoot/ root cause analysis for defects within shift -Stand, push, pull, squat, bend, reach and walk during shifts -Handle products that may contain tobacco, nicotine, and/or alcohol -Work in freezer locations periodically throughout shifts -Complete additional assigned duties based on the needs of the business Qualifications: -2 years of internal Gopuff experience -2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience -1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred -Ability to work with fluid schedules; be available during peak hours of operation (5pm