AI Success Engineer - EDU

Drive AI adoption and value realization for education institutions as a trusted technical advisor.

• •The Success Engineer role is the primary post-sales point of contact for a portfolio of education institutions.
• •You are responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to our education customers using OpenAI’s platform.
• •Key Responsibilities Lead the post-sale technical relationship as a trusted advisor for EDU customers.
• •Identify and implement tech interventions and agentic solutions to drive adoption of OAI product capabilities.
• •Own account health and technical success across an EDU portfolio.
• •Deliver technical configuration and enablement across OpenAI capabilities.
• •Translate institutional objectives into an actionable adoption roadmap.
• •Requirements 8+ years of experience in technical customer-facing roles.
• •Hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors.
• •Ability to translate technical concepts into clear institutional value.