Manager, Technical Support Engineer

Manage a technical support engineering team focused on infrastructure stability and performance.

• •The Customer Experience (CX) Organization at CoreWeave ensures clients running AI workloads at scale have a seamless, reliable, and high-performance experience.
• •This team supports the infrastructure powering the AI revolution, working across data centers, hardware systems, and customer workloads.
• •Key Responsibilities Lead a skilled team responsible for maintaining and optimizing physical infrastructure.
• •Build, develop, and lead a dedicated Infrastructure Support team.
• •Oversee the resolution of infrastructure-related incidents and escalation management.
• •Improve support processes to enhance efficiency and reduce downtime.
• •Manage client communication during escalations and issue resolution.
• •Requirements 5+ years of experience leading teams responsible for infrastructure support or data center operations.
• •Hands-on experience with Linux system administration.
• •Familiarity with hardware-level diagnostics, troubleshooting, and replacement.