Head of GTM Operations

Lead GTM Operations, designing and measuring customer journeys and managing multiple ops teams.

• •About Us: Notion helps you build beautiful tools for your life’s work.
• •In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
• •Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
• •In-person collaboration is essential to Notion's culture.
• •We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days.
• •Certain teams or positions may require additional in-office workdays.
• •About the Role: This role will design, implement, and measure the customer journey (including sales and post-sales) across both our PLG and SLG motions, and act as a business partner to senior leaders.
• •They will manage some of the most complex cross-functional work streams across GTM and drive transformational change to innovate our GTM motion.
• •What You'll Achieve: Customer Journey Design & Execution: Own the end-to-end customer journey from acquisition through renewal.
• •Design and refine the processes, playbooks, and handoffs across all GTM motion types (self-serve, sales-led, partner-led), and align cross-functional leaders on key touchpoints and quality standards.