Technical Solutions Specialist- FTC

Provide technical support to advertisers and sales teams for X Ads.

• •The Ad Technical Solutions team is the primary technical support contact for xAI’s advertisers and the global sales organisation.
• •You will play a key role in unblocking revenue, improving processes, and enabling both our sales teams and advertisers to drive sustainable growth.
• •Key Responsibilities Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders.
• •Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products.
• •Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives.
• •Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities.
• •Create clear, helpful documentation, FAQs, and support content to scale the team’s impact.
• •Requirements Bachelor's degree (BS/BA) or equivalent experience. 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role.
• •Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar).
• •Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking.