Sr. Customer Success Manager

Trusted advisor ensuring customer success and adoption of Cato's cloud networking and security platform.

• •Cato Networks is seeking a Sr.
• •Customer Success Manager to act as a trusted advisor for top customers, guiding them from deployment through renewal.
• •This role focuses on inspiring customer adoption, expansion, and ensuring they realize the full value of Cato's cloud networking and security platform.
• •Key Responsibilities Manage the health of assigned accounts, ensuring customer retention and growth.
• •Build strong relationships with key customer stakeholders and internal Cato teams.
• •Orchestrate post-sales activities including QBRs, adoption assessments, renewals, and upsells.
• •Requirements 5+ years in a Customer Success role at a high-growth SaaS, technology vendor, or Cybersecurity company.
• •Experience with commercial negotiations and technical escalations.
• •Familiarity with networking or security software solutions.
• •Excellent communication, presentation, and problem-solving skills.