Customer Success Manager, Growth - EMEA

Guide customers through security and compliance journeys, focusing on retention and value realization.

• •At Vanta, our mission is to help businesses earn and prove trust.
• •We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
• •Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
• •As Vanta’s Customer Success Manager, Growth, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale.
• •By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through the retention of customers and the health of the book of business.
• •Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible.
• •As Vanta’s Growth Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.
• •What you’ll do as a Customer Success Manager, Growth at Vanta: Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content.
• •Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
• •Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.