Support Engineer

Provide named, technical support and incident resolution for strategic enterprise customers.

• •Provide dedicated, high-touch technical support for Anthropic's strategic enterprise customers, embedded in account teams to diagnose and resolve complex issues.
• •Key Responsibilities Serve as named technical support contact for a book of enterprise accounts Investigate, diagnose, and resolve complex technical issues end-to-end Build deep customer context on architecture, integrations, and use cases Coordinate with Sales, Customer Success, Applied AI, and Product teams Develop runbooks, escalation paths, tooling, and support metrics Requirements 5+ years in technical product support for enterprise customers Fluency with APIs and reading logs/request traces Hands-on experience with SSO, SAML, OAuth and enterprise auth flows Strong written communication and customer empathy Comfort operating in ambiguity and managing high-urgency incidents