Manager, Technical Strategic Account Management

Serve as the technical lead and strategic advisor for Checkout.com's largest merchant accounts.

• •Technical Strategic Account Managers are the technical leads for strategic merchant relationships, improving payment performance, owning incident response, and driving technical initiatives to grow revenue.
• •Key Responsibilities Analyze merchant payment data to identify optimization opportunities and drive product adoption.
• •Act as primary technical authority for merchant API integrations and infrastructure.
• •Lead critical incident response and coordinate internal teams for resolution.
• •Project-manage migrations and product launches ensuring timely delivery.
• •Deliver training, workshops, and act as merchant advocate internally.
• •Requirements 4+ years in client-facing technical roles (TAM, Solutions Consulting, Sales Engineering).
• •Hands-on experience with REST APIs and integration troubleshooting.
• •Degree in Computer Science/IT or equivalent experience.
• •Strong communication with ability to engage C-level and engineering teams.