Technical Program Manager, Support Delivery

Lead and scale technical support delivery programs, tooling, and AI-powered automation for strategic customers.

• •Lead programs to scale Tier 3 support delivery for strategic customers by building operational frameworks, tooling, and automation integrating AI-powered workflows.
• •Key Responsibilities Define and run support delivery programs, pilots, and rollouts for premium customers.
• •Design strategy for specialization, quality, reliability, and launch supportability.
• •Coordinate requirements and implementations with product, engineering, and systems partners.
• •Identify and scale tools, automation, and AI-powered workflows to improve efficiency.
• •Requirements 8+ years in program management, operations, or support engineering.
• •Experience shipping/maintaining tools and automations (dashboards, ETL, low-code apps).
• •Strong cross-functional collaboration and communication skills.
• •Comfort using LLMs/AI as part of tooling and automation.