Services Solutions Manager

Manage complex customer engagements, ensuring SOWs deliver defined business value.

• •The Senior Services Solutions Manager (SSM) at Level 4 is responsible for managing complex engagements, focusing on transitioning customers from purchasing "hours" to achieving "defined impact" and business value.
• •You will act as a consultative challenger, ensuring SOWs are milestone-driven roadmaps linked to specific business outcomes.
• •Key Responsibilities Lead deep technical discovery pre-signature and implement formal, auditable change management processes for all scope modifications.
• •Own the accuracy of bookings forecasts and financial milestones in SFDC, ensuring the commercial health of the practice.
• •Translate complex business challenges into milestone-driven roadmaps, ensuring SOW alignment with customer Use Cases.
• •Requirements 5-8 years of field sales or services delivery experience, specifically within Data Warehousing, BI, or Cloud fields.
• •Expert-level capability in Technical Discovery, Scoping, and leading deep discovery pre-signature.
• •Proven ability to exercise good judgment in selecting methods and techniques for obtaining solutions in complex environments.