Key Accounts Partner Operations

Improve and scale delivery operations for Deliveroo's largest partners across functions.

• •Partner Operations Manager focused on improving delivery operations for Deliveroo's highest-volume restaurant and grocery partners, working from the Milan office.
• •The role partners across commercial, product, and operations to drive performance and roll out new features and site launches.
• •Key Responsibilities Diagnose, resolve and scale solutions for partner operational issues across stakeholders Collaborate with Product to advocate partner needs and lead feature rollouts Support expansion and operational launch of new/large partners Manage high-impact cross-functional projects using data-driven business cases Requirements At least 5 years in strategy, consulting, operations management or growth Strong stakeholder management, negotiation and project management skills Analytical and data-fluent: Excel/Google Sheets and SQL; BI tools like Looker or Tableau Innovative problem-solving and ability to scale operational solutions