Process Lead, Miami

Lead operations and ensure efficient delivery processes, focusing on customer experience.

• •Gopuff is seeking a Process Lead for its Operations team in Miami.
• •This role is crucial for ensuring order accuracy and fast, efficient delivery, leading the performance and day-to-day tasks of the Pack and Receive and Kitchen teams.
• •Key Responsibilities Lead the performance and day-to-day tasks of Pack and Receive and Kitchen teams.
• •Coach and motivate the team with a focus on perfecting the customer experience.
• •Oversee execution of all facility operations and delivery processes for your shift.
• •Troubleshoot/root cause analysis for defects within shift.
• •Assist in meeting performance objectives including labor management, order volume, pack times, and mispack rates.
• •Requirements 2 years of internal Gopuff experience. 2+ years of leadership experience in retail, grocery, military, restaurant, or equivalent. 1+ years of experience in improving processes and efficiencies.
• •Ability to work fluid schedules, including peak hours (5pm
• •3am) and weekends.