Customer Success Manager, Corporate

Drive customer value and adoption of AlphaSense platform.

• •The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform.
• •CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement.
• •Key Responsibilities Engage with end users through various mediums to deliver value through platform adoption and use case mapping.
• •Monitor usage, deliver tailored strategies, and lead client sessions to drive feature adoption.
• •Guide new clients through onboarding, training, and best-practice adoption.
• •Partner with sales and account management teams to support renewals and articulate AlphaSense’s value.
• •Leverage insights and analytics to anticipate risks, highlight wins, and strengthen customer ROI.
• •Requirements 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• •Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
• •Comfortable using data to inform decisions, with strong organisational and time-management skills.