Customer Success Strategy & Operations Manager

Drive customer success strategy, forecasting, and operational improvements to increase retention and growth.

• •The CS Strategy & Operations Manager will design and optimize the end-to-end customer journey, build forecasting and capacity models, and drive cross-functional initiatives to improve retention and growth.
• •Key Responsibilities Design and optimize customer journey, playbooks, and success metrics.
• •Build and manage segmentation, coverage, and resource allocation models.
• •Lead analyses and forecasting to inform strategy and operational decisions.
• •Develop and own operating cadence and cross-functional partnerships.
• •Requirements Strong analytical and modeling skills.
• •Experience designing customer success or operations frameworks.
• •Ability to lead cross-functional initiatives and communicate with leadership.
• •Process-oriented with track record of building from scratch.