Director, Customer Success, Financial Services

Lead APAC Customer Success for Financial Services, driving retention and expansion.

• •We're looking for a Director of Customer Success to own the strategy and execution of our APAC Customer Success team within our Financial Services business.
• •This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our customers in the region and builds the team, programs, and infrastructure to do it at scale.
• •Key Responsibilities Lead a team of Account Managers and Customer Success Managers, helping them achieve and surpass renewal targets and uncover growth opportunities.
• •Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.
• •Build and institutionalize scalable playbooks, frameworks, and data-driven practices that elevate the performance of the entire CS function.
• •Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.
• •Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback.
• •Requirements 10+ years of experience in sales, account management, or client success, with at least 5 years in people management.
• •Extensive experience in roles serving Financial Services clients and deep understanding of the Investment Management industry.
• •Experience managing a team with a high velocity of renewals.