Senior Customer Engagement Manager

Shape customer engagement strategies and drive growth with enterprise clients.

• •Cloudflare is seeking a Senior Customer Engagement Manager to drive engagement, growth, and deepen relationships with strategic enterprise customers.
• •This role is key to shaping GTM growth strategy, cross-functional operations, and executive influence.
• •Key Responsibilities Develop and execute engagement strategies for top enterprise accounts, aligning internal teams around account growth.
• •Partner with account teams on executive engagements, from discovery to follow-through.
• •Prepare Cloudflare executives for engagements by briefing them on customer context and business priorities.
• •Facilitate executive-level dialogues to foster meaningful dialogue and drive business outcomes.
• •Innovate engagement strategies using AI and emerging tools to enhance interaction quality and impact.
• •Requirements 5-8 years of proven ability to build trust and align priorities across Sales, executive leadership, and cross-functional partners.
• •Strong strategic problem-solving skills with the ability to structure ambiguous questions and identify leverage points.
• •Excellent facilitation and executive presence, with strong communication and storytelling skills.