Manager, Merchant Insights

Owns buyer insights program, shaping product marketing and strategic decisions.

• •As Manager, Merchant Insights, you will own our buyer insights programme, bringing together customer feedback, research, and market intelligence to build a deeper understanding of the merchants we serve.
• •Your work will shape product marketing, influence strategic decisions, and ensure the voice of the buyer is reflected across the business.
• •Key Responsibilities Own the Buyer Insights Programme: Lead Checkout.com's buyer insights programme, developing research that helps the business better understand merchant needs, behaviours, perceptions, and future priorities.
• •Champion the Voice of the Buyer: Own customer listening programmes, including the company-wide NPS programme, event feedback, and other feedback channels.
• •Inform Product Strategy: Analyse customer feedback and research to uncover themes that help inform product priorities and the overall customer experience.
• •Shape Product Marketing: Deliver insights that strengthen product positioning, messaging, campaigns, and commercial enablement.
• •Requirements Proven experience leading research programmes or insight initiatives within technology, fintech, SaaS, or payments.
• •Comfortable designing and managing qualitative and quantitative research, including surveys, interviews, and feedback programmes.
• •Able to synthesise customer feedback, market research, and commercial data into meaningful insights and practical recommendations.
• •Able to communicate complex findings in a simple, engaging way that influences and aligns stakeholders.