Technical Solutions Specialist

Provide integration guidance and support to technical users, troubleshooting issues and advising on Stripe's products.

• •Stripe is seeking a Technical Solutions Specialist (TSS) to join their team.
• •This role combines deep product knowledge with full-stack development expertise to provide integration guidance and support to technical users.
• •Key Responsibilities Troubleshoot user issues and advise technical users on integrations across multiple platforms.
• •Partner with mentors to improve developer skills and team coverage.
• •Work a mixed schedule to provide 24/5 front-line developer support.
• •Track user friction points and collaborate with other teams to improve processes.
• •Optimize internal and external documentation for Stripe's products.
• •Requirements Ability to communicate technical guidance clearly to users of varied technical backgrounds.
• •Passion for interacting with new people, including live chat.
• •Familiarity with SQL and comfort building basic queries.