Support Engineer - Tier1

Provide first-line technical support to customers, troubleshooting and resolving issues with Cato's platform.

• •Join Cato Networks as a Tier 1 Support Engineer and be the first line of defense for our customers.
• •You will play a crucial role in ensuring customer satisfaction by providing timely and effective technical assistance.
• •Key Responsibilities Respond to customer inquiries via phone, email, and chat.
• •Troubleshoot and resolve technical issues related to Cato's platform.
• •Escalate complex issues to higher support tiers when necessary.
• •Document customer interactions and solutions in the ticketing system.
• •Contribute to the knowledge base by creating and updating support articles.
• •Requirements Proven experience in a technical support role, preferably in networking or SaaS.
• •Strong understanding of networking concepts (TCP/IP, DNS, VPN).
• •Excellent communication and problem-solving skills.