Engagement Manager

Manage customer engagements, ensuring successful implementation and satisfaction.

• •As an Engagement Manager on Gong's Professional Services team, you will lead successful engagements for strategic accounts, managing the entire project lifecycle from kickoff to go-live to ensure customer satisfaction.
• •Key Responsibilities Lead all aspects of implementations for Enterprise Gong customers.
• •Manage multiple projects to schedule, meet milestones, and ensure deadlines are met.
• •Conduct discovery workshops to map customer use cases to the Gong platform.
• •Identify and mitigate engagement risks, and control project scope.
• •Partner with Sales & Customer Success for a seamless transition.
• •Requirements 6+ years of Project Management experience. 4+ years of professional consulting experience, preferably in Enterprise software.
• •Proven ability to influence change within customer organizations.
• •Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• •Bachelor's Degree and willingness to travel.