Operations Analyst, Demand Operations & Service Quality

Provide analytical and operational support to improve rider experience and operational efficiency.

• •The Ops Analyst will provide analytical and operational support across the Demand Ops & Service Quality team, focusing on understanding rider pain points and building dashboards for Ops Managers.
• •Key Responsibilities Lead analytical reporting for the Demand & Service Quality Operations team.
• •Drive key projects to improve business outcomes and support local operations managers.
• •Design and develop metrics & dashboards to enable operations managers to understand and self-serve data.
• •Requirements 5-10 years of experience in analytical roles.
• •Exceptional data visualization, quantitative, and analytical modeling skills.
• •Strong communication skills and ability to bridge gaps between Data Science and Operations teams.