Support Engineer, U.S. Government Support

Troubleshoot complex GitLab deployments for U.S. government agencies in secure environments.

• •As a Support Engineer on our U.S.
• •Government Support Engineering team, you will operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in highly secure and constrained environments.
• •Your work will directly support national security missions.
• •Key Responsibilities Diagnose, troubleshoot, and resolve complex issues in GitLab deployments for public sector customers.
• •Perform deep technical investigations using Linux command-line tooling and GitLab internals.
• •Create and update clear, reusable documentation and support content.
• •Participate in on-call rotations for emergency support.
• •Contribute to building and refining internal support tools and workflows.
• •Requirements United States Citizen due to government security requirements.
• •Experience managing customer-facing cases across the full support lifecycle.