Production Support Engineer

Alpakas

Delivering food, cosmetics, and household essentials directly to your doorstep.

Delivering food, cosmetics, and household essentials directly to your doorstep.

Toronto

Chicago

• Mid-Level

• Remote

• Software Engineering

2025-08-19T00:01:47+00:00

2025-08-19T00:01:47+00:00

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TL;DR

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✨ The Role in One Sentence

Alpaca is seeking a Production Support Engineer to drive the evolution of customer-facing technical support and deliver exceptional client service.

📋 What You'll Likely Do

  • 50%: Solve complex L2 escalations by providing hands-on troubleshooting and resolution for critical technical issues.

  • 20%: Improve support process efficiency through auditing escalation workflows and enhancing code, tooling, and training.

  • 15%: Drive cross-functional root cause analysis, collaborating with Support, Product, and Engineering teams.

🧑‍💻 Profiles Doing This Job

  • High Priority: 7+ years of experience in technical escalation or support engineering.

  • High Priority: Proficient with SQL, Kubernetes, and GCP.

  • High Priority: Experience troubleshooting complex distributed systems and APIs.

📈 How This Role Will Look on Your CV

  • Led technical support improvements, enhancing efficiency and client service delivery.

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Alpakas

1-20

FTE

Delivering food, cosmetics, and household essentials directly to your doorstep.

Alpakas is a Berlin-based startup specializing in the delivery of food, cosmetics, and household items. Founded in 2021, the company aims to enhance the convenience of shopping by bringing a variety of products directly to consumers' homes. With a focus on customer satisfaction and a growing marketplace model, Alpakas is positioned to make a significant impact in the logistics and delivery sector.

Website

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Linkedin

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Funding

€5M

HQ City

Berlin

Revenue Model

B2C

Employee Count

1-20

Last Funding Round

02/2022

Stage

Growth

Team Growth

-80%

YoY Website Traffic Growth

0%

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