✨ The Role in One Sentence

Secfix is seeking a Customer Success Manager to support customers from the DACH region, ensuring they receive the highest level of support and driving business outcomes.

📋 What You'll Likely Do

• 40%: Manage the customer lifecycle from onboarding through renewal, ensuring high service levels.

• 30%: Improve CSM processes and set up infrastructure for impactful customer journeys.

• 30%: Work cross-functionally with sales, marketing, engineering, and product teams.

🧑‍💻 Profiles Doing This Job

• High Priority: Fluent in English and C2 German.

• High Priority: 2+ years in customer success or account management in a B2B SaaS company.

• High Priority: Experience with cross-functional teams.

📈 How This Role Will Look on Your CV

• Managed customer success in a high-growth SaaS environment.