✨ The Role in One Sentence

Moss is seeking a Senior Customer Support Specialist to handle customer queries and improve customer experience for German customers.

📋 What You'll Likely Do

• 60%: Handle customer support queries via calls, chat, and emails, acting as the first point of contact.

• 20%: Gain insights about customers needs and channel these back to the product team.

• 20%: Innovate and optimize internal processes to elevate the customer experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Previous experience in customer facing roles.

• High Priority: Fluent German (C1) and English (C1).

• High Priority: Methodical thinker and proactive problem-solver.

📈 How This Role Will Look on Your CV

• Improved customer support processes in a fast-paced SaaS environment.