✨ The Role in One Sentence

Moss is seeking a Customer Success Team Lead to manage a team of CSMs, ensuring customers derive maximum value from their products and driving revenue growth.

📋 What You'll Likely Do

• 40%: Lead and develop a team of Customer Success Managers, providing coaching and support.

• 30%: Monitor team performance metrics and drive continuous improvement initiatives.

• 30%: Manage a small portfolio of customers, deepening relationships and driving account growth.

🧑‍💻 Profiles Doing This Job

• High Priority: Proven experience leading a Customer Success or Account Management team (1+ year).

• High Priority: Experience working with SMB customers in a B2B SaaS or FinTech environment.

• High Priority: Fluency in both German and English.

📈 How This Role Will Look on Your CV

• Led a high-performing Customer Success team in a fast-growing SaaS company.