✨ The Role in One Sentence

Tandem is seeking a Client Success Lead to own post-sale success, growth, and retention of strategic biopharma clients.

📋 What You'll Likely Do

• 30%: Serve as the primary post-contract owner for strategic biopharma accounts.

• 30%: Drive retention and expansion within accounts by delivering tangible outcomes.

• 40%: Collaborate with product, engineering, and data teams to ensure consistent impact for clients.

🧑‍💻 Profiles Doing This Job

• High Priority: 6 {2013}10 years in client strategy or customer success.

• High Priority: Background in life sciences consulting or pharma-adjacent strategy roles.

• High Priority: Experience working with complex data and learning SQL.

📈 How This Role Will Look on Your CV

• Owned client success for strategic biopharma accounts, driving retention and expansion.