✨ The Role in One Sentence

Maven Clinic is seeking a customer-focused Member Services Associate to provide clear and compassionate support to members.

📋 What You'll Likely Do

• 40%: Engage with members over messaging, live chat, and phone to answer inquiries.

• 30%: Support insurance reimbursement and payments processes by guiding members on documentation.

• 30%: Assist members with ensuring relevant documentation is submitted for reimbursement requests.

🧑‍💻 Profiles Doing This Job

• High Priority: 1–2 years of member-facing experience in customer support, preferably within healthcare or insurance.

• High Priority: Strong understanding of insurance processes and medical claims workflows.

• High Priority: Proficient in Google Workspace tools.

📈 How This Role Will Look on Your CV

• Provided member support in a fast-paced, customer-focused environment.