✨ The Role in One Sentence

Tandem is seeking a Customer Success & Onboarding Specialist to build and nurture relationships with healthcare providers, ensuring they get value from our platform.

📋 What You'll Likely Do

• 30%: Own the end-to-end onboarding process for new practices, from account creation to first value delivered.

• 30%: Deliver training sessions, walkthroughs, and help materials tailored to different user personas.

• 40%: Track user activation and adoption metrics to identify at-risk users and proactively intervene.

🧑‍💻 Profiles Doing This Job

• High Priority: 2+ years of experience in customer success, implementation, or training.

• High Priority: Excellent communication skills and user empathy.

• High Priority: Familiarity with healthcare workflows, provider practices, or EHRs.

📈 How This Role Will Look on Your CV

• Built and nurtured relationships with healthcare providers, ensuring platform adoption and value delivery.