✨ The Role in One Sentence

We are looking for a dedicated Customer Success Manager to passionately elevate our customer relationships.

📋 What You'll Likely Do

• 60%: Answer customer inquiries via email, chat, or phone and find optimal solutions for their concerns and problems.

• 20%: Create and analyze reports that show important KPIs for customer satisfaction, customer loyalty, and performance.

• 20%: Identify and implement improvements in customer support and customer journey.

🧑‍💻 Profiles Doing This Job

• High Priority: Previous experience in customer support or a comparable function.

• High Priority: Knowledge of CRM tools such as Gorgias, Zendesk, HubSpot, as well as Excel/Google Sheets and analysis tools.

• High Priority: Communicative, solution-oriented, and enjoys inspiring customers.

📈 How This Role Will Look on Your CV

• Improved customer support processes leading to increased customer satisfaction.