✨ The Role in One Sentence

Aily Labs is seeking a Senior Business Impact Lead to drive impactful solutions for valued customers and shape the future of AI decision-making.

📋 What You'll Likely Do

• 40%: Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes.

• 30%: Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams.

• 30%: Foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.

🧑‍💻 Profiles Doing This Job

• High Priority: 7-10+ years of experience in Customer Success, Business, Consulting, and/or Product Management.

• High Priority: Experience of working with and for large enterprise customers, ideally within the Pharma, Finance, Retail, or CPG industry.

• High Priority: Strong communication and interpersonal skills and being comfortable interacting with senior management of large corporations.

📈 How This Role Will Look on Your CV

• Led the development and implementation of customer success strategies, resulting in improved client satisfaction and retention.