✨ The Role in One Sentence

RAUS is looking for a Customer Support Associate to be the first point of contact for guests and partners, providing digital, empathetic, and solution-oriented support.

📋 What You'll Likely Do

• 60%: Provide support to guests and partners via email, chat, and phone, addressing inquiries about bookings, arrivals, departures, and special requests.

• 20%: Handle urgent issues and emergencies, ensuring timely resolution and guest satisfaction.

• 20%: Create and manage maintenance and inventory tickets to maintain the high standard of cabins.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service, ideally in hospitality or tourism.

• High Priority: Excellent German and good English skills.

• High Priority: Familiarity with Slack, Notion, and CRM tools.

📈 How This Role Will Look on Your CV

• Provided exceptional customer support in a remote hospitality setting.