✨ The Role in One Sentence

Maven Clinic is seeking a Senior Client Success Manager to support strategic accounts and improve client benefits.

📋 What You'll Likely Do

• 40%: Lead a portfolio of large employer clients and be the main point of contact for client-related needs.

• 30%: Collaborate with cross-functional teams to deliver exceptional client outcomes.

• 30%: Provide strategic analysis of member engagement performance and program metrics.

🧑‍💻 Profiles Doing This Job

• High Priority: 6+ years of experience in account management, customer success, or client services.

• High Priority: Experience working with large employer clients (10,000+ employees).

• High Priority: Strong interpersonal, verbal, written, and presentation skills.

📈 How This Role Will Look on Your CV

• Led client success initiatives for a leading virtual clinic, improving client satisfaction and engagement.