✨ The Role in One Sentence

As an Escalations Support Associate, you will handle complex cases, mitigate complaints, and provide tailored solutions to customers.

📋 What You'll Likely Do

• 40%: Take ownership of complex cases and collaborate with other teams to gather relevant information.

• 30%: Provide resolutions to customer problems via phone and other communication channels.

• 30%: Identify patterns in escalations and suggest improvements to product or member experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Exceptional spoken and written English skills (C1;C2 level).

• High Priority: Experience in de-escalating difficult situations over the phone.

• High Priority: At least 2 years of experience in customer support.

📈 How This Role Will Look on Your CV

• Managed complex customer escalations, contributing to improved customer satisfaction and process improvements.