✨ The Role in One Sentence

We are looking for an experienced Customer Success Manager/Engineer to support our existing customers and contribute to scaling within our existing customer base.

📋 What You'll Likely Do

• 30%: Customer Onboarding: Support new customers in the correct use of the machine, ensuring correct parameterization.

• 30%: Data Analytics: Evaluate process data & productivity data from robot cells, create data evaluations & parameter studies for performance optimization.

• 40%: Proactive Engagement: Regular contact with customers to review their usage, provide suggestions for improvement and ensure high customer satisfaction.

🧑‍💻 Profiles Doing This Job

• High Priority: 3 years of experience in a similar role, ideally in industrial automation.

• High Priority: Analytical thinking and a high level of comprehension.

• High Priority: Data analysis skills and a basic understanding of mechatronics and automation technology.

📈 How This Role Will Look on Your CV

• Improved customer satisfaction and performance of robotic systems through proactive engagement and data-driven optimization.